The Khyber Pakhtunkhwa (KP) government has introduced an E-Fard portal and a digital public feedback system to make land record services faster, easier and more transparent for citizens.

Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Afridi formally launched the new digital services. Officials said the initiative will reduce the need for citizens to repeatedly visit revenue offices to obtain land records.

Under the new E-Fard system, citizens will be able to obtain their land record documents from home or through nearby facilitation centres. Three channels will be available for accessing the service, including NADRA e-Sahulat centres, the government’s self-service web portal and the Dastak app.

KP Launches E-Fard Portal and Digital Feedback System for Land Records

Only users who complete biometric verification through NADRA will be able to download an E-Fard. The system will provide a more secure method of accessing land records while reducing manual procedures.

Citizens will be able to pay the E-Fard fee electronically through OneLink and Easypaisa. Once the payment is completed, the issued Fard will remain available in the user’s account and can be downloaded again whenever required.

The digital document will also contain a QR code. Citizens and relevant authorities will be able to use the QR code to verify the document online against the central land record database.

Alongside the E-Fard service, the KP government has also launched a digital public feedback system for revenue services. Under the system, citizens who use revenue services will be contacted randomly by telephone to record their experience and level of satisfaction.

Officials said citizen satisfaction will be recorded across four levels. Complaints from dissatisfied citizens will be displayed directly on the dashboards of deputy commissioners, allowing district administrations to identify delays and weaknesses in revenue services.

The feedback collected through the system will also be used to monitor district-level performance and public satisfaction on a continuous basis. Citizen feedback will be included as an important performance indicator during the monthly meetings of deputy commissioners.

The government plans to encourage districts that provide better services while seeking explanations from districts where performance remains weak. The system will provide officials with a clearer picture of problems faced by citizens in accessing land and revenue services.

Chief Minister Sohail Afridi said providing easy, transparent and speedy services at citizens’ doorsteps is a priority for the provincial government. He said digital reforms would improve the speed and transparency of land record services and help reduce complaints related to land matters.

The chief minister also appreciated the officials involved in the development and launch of the digital reforms and presented them with certificates of appreciation.

The KP government said the digitalisation of land records is an important step toward modernising public services. The E-Fard portal and feedback mechanism will reduce unnecessary visits to government offices, improve service monitoring, and make land-related services more accessible to citizens.